GENERAL TERMS AND CONDITIONS (YOSOLIS LTD)
Yosolis Ltd negotiates the conclusion of contracts for holiday accommodation and rental cars between the customer and the property owner/tour operator/airlines respectively. Throughout the complete process, Yosolis Ltd is the only intermediary agent and never the actual property owner or tour operator. Yosolis Ltd acts as a representative for the property owner in the initiation and conclusion of a contract.
Through a booking, via phone, email or in writing you make a binding travel agreement with the owner of a holiday accommodation who is represented by Yosolis Ltd. Yosolis Ltd reserves the right to accept the offer. A binding contract is concluded with the customer when Yosolis Ltd or the service provider (owner/tour operator/airline) confirm the booking via phone, email or in writing. Please note that if at a later date you withdraw from the contract then the provider is entitled to cancellation charges. To avoid any form of misunderstanding, we recommend booking by clicking on the button ‘book’ above every property description. With the reservation, you accept the terms and conditions of the respective provider as well as the terms and conditions of Yosolis Ltd.
With each property description is a link with these terms and conditions. Before you complete the booking, you will be referred to the terms and conditions and be asked to confirm them. We advise you to print a copy for your record.
When completing the booking, you will be required to give the number of people (including all children) and if applicable pets (included type and breed). Some accommodations only allow pets to take on request and often only one pet is permitted. Should you have specific inquiry or requirements (e.g. different arrival time, extra/additional services, an order of linen, final cleaning), then please make a note of this in the text field of the booking.
In the case that the booking was successful, then you will receive from Yosolis Ltd in its function as an intermediary agent a pre-confirmation. All other information you will receive subsequently again from the provider from Yosolis Ltd as a travel agent.
Customers are obliged on receipt to check whether the confirmation is accurate. In the case, you find an error or a discrepancy you must inform Yosolis Ltd or the service provider. This information should be given within three days after receipt. Belated notification of incorrect details cannot be considered, and they do not enable the customer to withdraw from the contract.
In the case that you do not receive a further confirmation within a week of the receipt of the pre-confirmation email, we ask you to inform us of this so we can ensure that the email is sent out again.
Specific accommodation can only be booked on request. This binding inquiry can take up to 1 to 3 working days and in some exceptional case up to one week if for example the property owner cannot be contacted immediately. You will be bound to your booking request except for the case where you have set the provider a reasonable deadline to answer your inquiry (e.g. please reply by 4 p.m. this Friday).
The basis of each booking is the detailed description of each property on the internet which has been respectively given by the provider. The search criteria for the online search or short text only are orientation and may change in exceptional cases. Under the detailed description you can find photos and further information on furnishings and fittings, location, rent, included extra charges. Information on issues relating to caution, final cleaning or linen can also be obtained from the terms and conditions of the respective provider.
PAYMENT / TRAVEL DOCUMENT
Please take note of the detailed payment terms which are in the respective offer description. Depending on the provider the rent is payable either via bank transfer, debit or credit card. Generally, the initial payment is due immediately with the remaining sum being payable 30 days before departure. For any bookings made from 30 days before departure, the entire rental price will be due shortly. If a tour operator offers the procured service, then you will receive a security certificate or another appropriate certification of insolvency protection. In the respective object description, you will be able to find details on payment options and terms. For certain types of payments such as credit cards Yosolis Ltd and individual providers reserve the right to make a single charge. Please note that the provider will not be liable for any costs/fees which may be incurred due to bank transfer of the rent (domestic or foreign).
Short term bookings are in most cases only possible by debit or credit card. Yosolis Ltd will send you a form which needs to be filled out. Just after the relevant information, Yosolis Ltd can be able to pass on your booking to the provider.
In the case that Yosolis Ltd collects the payment on behalf of the provider, If payment reminders have to be sent then additional charges may occur. Depending on the short notice, priority and the amount of the outstanding payment Yosolis Ltd has the right from ten days of default to raise a charge between 5-20 € for every payment reminder.
CANCELLATION / REBOOKING
Should the customer want to rebook after receipt of the first confirmation (in most cases via email/though also possible via fax or phone) then this is likely subject to a fee. Certain providers calculate a general rebooking charge. In exceptional cases, a rebooking may first require cancellation, and then a new booking can be made. This will lead to cancellation charges as stated in terms and conditions of the provider. In addition to this Yosolis Ltd is entitled to levy a fee up to 30€ for every rebooking, change of date or cancellation. This does not have any effect on the charges that the provider may collect.
At any time before commencing on their holiday, the customer can cancel the journey. Relevant time to be considered is when the service provider (property owner, tour operator, airline carrier) has received the notification of cancellation. The customer has to provide this notification in writing or via email.
Should the customer want to avoid the burden of the cancellation mentioned above, then we strongly advise you to take out a travel cancellation insurance.
Should you only want to inquire about whether an accommodation is vacant then use the button "enquiry" and not "book". Should the property be vacant at the requested time, you will receive a non-binding notification, and no booking will have been carried out. You can also send Yosolis Ltd an email on email@example.com with your travel requests. For us to present you with a suitable offer, we ask you to provide us with as many details as possible in your application. This offer is subject to confirmation and subject to price alterations from the property owner or tour operator.
ADVICE ON PASSPORT, VISA, CURRENCY AND HEALTH ISSUES
Every customer is responsible for the adherence to existing international departure, entry and health requirements and passport and visa regulations.
Any advice on these web pages relating to passport, visa, currency and health issues is made with the presumption that the customer is an EU Citizen. Should this not be the case then the customer should seek advice from the appropriate embassy or consulate. Yosolis Ltd is dependant on information provided from third parties (service providers or authorities), and the regulations and requirements may change at any time. Therefore Yosolis Ltd gives no assurances or guarantees that the provided information is current, complete or accurate. Yosolis Ltd excludes any form of liability except if they contained information that was intentionally or grossly negligent wrong.
We recommend that the customer at least take out a travel cancellation insurance. In addition to this it is also advised to consider taking out a travel health insurance for European destinations. Even small accidents often lead to substantial costs and these may not be covered by the statutory insurance. On request we can send you a suitable offer. Please note the closing periods.
Should you unexpectedly experience difficulties on your holiday or not find the accommodation in proper order please immediately contact the provider. In the case small problems occur (e.g. broken light bulb) then please contact local administration or caretaker as they will be able to assist.
After your holiday (please note the statutory periods) you can send your tour operator a further complaint in writing. In the case you did not notify the provider of possible defects immediately whilst on holiday then they do not necessarily have to consider your written complaint. Yosolis Ltd will forward all customer complaints to the relevant tour operator though we have no powers to decide on the complaint. The address and telephone number of the provider can be found in your travel documents.